Q: What happens after I submit the escrow?
A: After submission, the other party (depositor or beneficiary) will be notified to review and approve the agreement. Once both parties approve, the escrow becomes active.
Q: Can I edit the escrow after submission?
A: You can edit draft escrows before final submission. After both parties approve, modifications require creating a new amendment or agreement.
Q: How are release terms evaluated?
A: When a release is requested, an administrator reviews the request against the defined terms. Supporting documentation may be required to verify conditions are met.
Q: Is my data secure?
A: Yes! All data is encrypted in transit and at rest. We use industry-standard security measures to protect your information and deposited materials.
Q: What file size limits apply to deposits?
A: File size limits depend on your subscription plan. For large deposits (>5GB), consider compressing files or contacting support for assistance.
Q: Can I have multiple escrows active?
A: Yes, you can create and manage multiple escrows simultaneously. Each agreement is tracked separately with its own terms and materials.
Q: What if I need to cancel an escrow?
A: Both parties must agree to cancel an active escrow. Draft escrows can be deleted by the creator before submission.
Q: How do I purchase more escrow credits?
A: Click "Buy New Escrows" in the navigation bar to view available packages and purchase additional credits.
Q: Who can access the deposited materials?
A: Only authorized personnel can access materials: the depositor (who uploaded them), the beneficiary (when release conditions are met), and administrators (for verification purposes only).
Q: What notification will I receive?
A: You'll receive email notifications for: new escrow requests, approvals needed, release requests, status changes, and important updates.
💬 Still have questions? Contact our support team at support@deomkeeper.com or use the chat feature in the bottom right corner.
